I just found this on a forum:

The reseller, uk-cheapest does not respond to any support tickets or emails and I have contacted directly the registrar resellone.net to see if they can do somethin, but am getting no response from them either.

Its like these 2 companies have just stopped operating and the sites are still up ad they are still accepting payments, as I tried to transfer the domains elsewhere and their site took the money to do it, but again, nohing happened.

I contacted ICANN who told me to contact Verisign, who told me to contact the registrar and so on I am being sent in circles.

When it comes to technology, it pays to choose the most popular & reputable brands. Go with GoDaddy, or even Network Solutions if price is not important